Conditions of use

VEHICLE RENT
CAR TARGET

GENERAL TERMS AND CONDITIONS FOR THE USE OF THE VEHICLE RENT RESERVATION SYSTEM AND CAR TARGET RESERVATION SYSTEM

1. INTRODUCTORY PROVISIONS

Article 1

The general terms and conditions for the use of reservation system Vehicle Rent and reservation system Car Target establishes the rights and obligations of users and the company Modicus Ltd. as the agent, as well as terms and conditions for the use of reservation systems.

The issuer of these general terms and conditions is the company Modicus Ltd., Erjavčeva ulica 10,
1234 Mengeš - Slovenia, registered at the district court in Ljubljana, under the registration number 2011/17948, tax ID number 71826238, registration number: 3972542, web address: www.vehicle-rent.com, www.car-target.com

2. DEFINITION OF TERMS

Article 2

The terms in these General Terms and Conditions carry the meaning:

General terms and conditions: are always valid general terms and conditions for using the reservation system Vehicle Rent and reservation system Car Target

User: any individual or legal entity using Vehicle Rent reservation system or Car Target reservation system

Agent: company Modicus Ltd. which is the owner and manager of Vehicle Rent and Car Target reservation systems

Reservation system: Vehicle Rent and Car Target reservation systems, which enable the user to make car rental reservation through a web application

Car rental service providers: companies, which under previously defined conditions offer car rental through Vehicle Rent and Car Target reservation system

3. USER AGREEMENT

Article 3

The user making use of the reservation system agrees that he/she is familiar with all provisions of these general terms and conditions, that he/she is in full agreement with their content and that the provisions of the general terms and conditions bind him/her to the same degree as contractual terms.

The consent of the user is extended to the use of any other web page tabs which are accessed through the reservation system.

Disagreement with the content of general terms and conditions can be expressed by the user only in the case they cease to use the system immediately after visiting the reservation system; otherwise it is considered that they agree with the content.

The users agree to receive promotional messages by the agent on their e-mail address.
The user may revoke consent under this paragraph at any time and inform the agent through the e-mail address info@car-target.com.

Article 4

The user is informed:

• that regarding Vehicle Rent reservation system and Car Target reservation system company Modicus Ltd. performs as an agent between users and providers of car rental services, therefore, it does not provide direct car rental service and it is not the owner or operator of the car rental service, and that with its intermediation, it provides the users with additional reservations of vehicles rented under specified rental conditions,
• that the information presented in the reservation system may vary or become updated, can contain inaccurate or typographical errors, and that this information cannot be considered as a recommendation or guarantee of the agent for a good performance of the agent of a car rental service.

 

4. SAFETY

Article 5

The user is informed and agrees

• that his personal data and credit card data, collected while using the reservation system are treated in accordance with the Protection of Personal Data Law - ZVOP.
• that personal data are accessed via a secure server that uses a 256-bit encryption in order to protect the personal data of the users,
• that the use of security system is only available for web site tabs www.vehicle-rent.com, where the user can see or insert their own personal details,
• that a secure connection is being indicated by the keyhole at the bottom of the user’s browser,
• that the locked padlock symbol indicates that the user is located at a secure connection site, whereas an unlocked padlock symbol indicates a non-secure page.

Article 6

The user is informed and agrees with the fact that the user data security while processing the credit card is taken care of by PayPoint, which enable adequate protection.

5. RESPONSIBILITY AND GUARANTEE REQUESTS

Article 7

The user agrees that

• the agent cannot guarantee and is not responsible for car rental services provided by offerers within the reservation system and that therefore, his/her liability for compensation of the damage to the user is completely excluded,
• the agent is liable for damages only as an intermediary, with its responsibility being limited to the amount of agent commissions for services that are subject matter,
• the agent  is not responsible for unauthorized expenses on the user’s credit or debit card which arise before, during or after a well-performed reservation and were not carried out by the agent;
• any warranty claims due to clerical errors by the car rental service provider and claims for damages will be asserted solely against them and not against the agent, therefore, the agent is not responsible for the repayment of the amount of rental service,
• the agent is not liable in the event of the reservation system not being accessible due to a system error, maintenance work, repairs or other objective reasons,
• the agent has no control and is not responsible for the content of the websites to which access is possible through the links listed on the reservation system site, and thus takes no responsibility or liability for the content of these servers and Internet sites or for their accuracy and consistency of the information contained on these Internet sites and servers,
• the agent is not responsible for the amendment and cancellation and is therefore not obliged to reimburse already paid-up funds,
• the agent is not liable to repay the cost of renting a vehicle, if the user delays the acquisition for more than 2 hours.

 

6. COSTS

Article 8

The user agrees that:

• the cost of rental service includes the cost of leasing, agent commission, administrative costs and any possible other costs (additional services),
• the agent is not obliged to reimburse the user for administrative expenses (card transaction, administrative costs, exchange rate variations and any other costs associated with the reservation) if they are created due to an error by the car rental service provider while processing the reservation or an error by the user while entering data in the reservation form.

 

7. COPYRIGHT PROTECTION NOTICE AND LIMITED LICENCE

Article 9

All information and data within the reservation system, including all content, text, graphics, images, trademarks, site structure, photographs, buttons, graphic images and computer code are copyrighted and available only for your private use. It is prohibited to modify, reproduce or distribute them.

The reservation system can only be used for private and not for commercial purposes unless given express written consent by the agent.

 

8. RIGHTS AND OBLIGATIONS

Article 10

The user agrees and binds himself / herself:

• not to use any device or computer programs that would have direct or indirect impact on the reservation system, which would enable him/her to seek content or any other details including prices,
• not to affect or have any intention of affecting normal operation of the reservation system, or else their access will be immediately suspended,
• not to use the reservation system for any purposes which are not lawful or are prohibited and contravene with the provisions of the general terms and conditions,
• not to use the reservation system for any speculative or false reservations, for searching suppliers or their prices,
• not to use trademarks "Vehicle Rent" or "Car Target" or any other agent’s  trademark for commercial purposes without having first obtained the agent's written consent,
• not to reproduce the contents of the reservation system for commercial purposes,
• to have legal capacity to conclude and fulfill the obligations of the contractual relationship, or else is liable to pay for damages to the agent,
• to directly notify the car rental service provider of any special physical or mental conditions related to renting a car,
• to immediately inform the car rental service provider in the event of an accident or otherwise be liable for additional costs for failure to notice,
• to provide the car rental service provider with a valid identity document, a valid driver's license, a valid credit card, which reads the user's name, and the confirmation of reservation or voucher at the moment of rental car acquisition, otherwise the car rental provider may refuse the service and the user shall not be entitled to recover costs related to the reservation of the vehicle,
• in case of a delay in the acquisition of the vehicle, the user shall inform the car rental service provider about the delay and notify him of the arrival time,
• that the car rental service provider may refuse the acquisition of the vehicle in case the user is in delay with the acquisition of the vehicle for more than 2 hours,
• that his/her personal data, needed to ensure the appropriate level and implementation of the service shall be transferred to the Republic of Slovenia, where they will be analyzed and saved,
• to make available the following personal data for the purposes of reservation process: name, age, telephone number, e-mail address, address of residence, country of residence, credit or debit card number and user information which guarantees payment for the reservation or deposit payment,
• that the data from the previous indent are needed to perform a reservation and that they could be sent to the contracting agent for the performance of reservation, or an organization to undertake a safety check of the credit or debit card; to the contractual partner for the performance of various services such as sending e-mails, marketing services or payment processing,
• that the user’s personal data used for the purposes of reservation process can be sent to a country which does not have the same safety standards regarding safety and processing of personal data,
• that the user's e-mail address shall be used for the purpose of informing the user regarding the reservation itself, including sending reservation confirmation or a change in the reservation, as well as to inform on updates and changes on the agent’s website www.vehicle-rent.com.
• that the user's telephone number shall only be used in emergency cases, such as a defect or problem with the user’s reservation,
• that the agent can provide suppliers and partners with statistic data about users, while the latter never include their personal data.

Article 11

The agent agrees and binds himself / herself:

• to make the reservation system available 24 hours a day which shall perform normally at all times, while it reserves the right, without prior notice, to temporarily disable the use or access to the reservation system in case of a system error, maintenance works, repairs, or other objective reasons,
• to process and store user’s personal data in accordance with the law on Protection of Personal Data - ZVOP and use them only for business purposes within company Modicus Ltd.,
• to notify users of any changes and additions to the general terms and conditions, in the manner prescribed in Article 19 of the General Terms and Conditions.

 

9. MAKING A RESERVATION

Article 12

The user is informed that the execution and payment of the reservation through the reservation system can be done in two ways:

• a deposit payment on the implementation of reservation and the balance upon delivery of the vehicle to the car rental service provider,
• payment of the whole amount on the implementation of reservation, with an additional payment to the car rental service provider for any additional costs and fuel.

The method of payment for reservation depends on the location and / or selected car rental service provider.

If any payment is required prior to the completion of the reservation process, the reservation system shall notice the user.  In such an event, the user is required to pay the balance to the car rental service provider directly. However, the user is always responsible for the payment of additional services / costs which were requested by the user, and is also responsible for all other costs related to vehicle renting or vehicle lessor.

To be able to use the car rental service provided through the reservation system, the user must use a credit card owned by the holder of the reservation.

At the time of booking being made by user, reservation system validates user credit card by processing an authorization of 1 GBP. Actual charge on customer credit card is made at the moment when booking gets confirmed by partner. The charge is being made in reservation system base currency, in GBP (British pound). By accepting these terms and conditions customer agrees that if the amount is displayed in different currency than GBP (British pound) and if user credit card is being processed in any other currency than GBP, due to currency exchange rate, actual amount charged on their credit card may be different from the amount being displayed on the web. Currency exchange rate in reservation system is being refreshed and uploaded once a day from a third party source and may be different from current situation on currency market.

By making a reservation user agrees on that there are sufficient funds on credit card for reservation to be finalized and credit card being charged for amount of the deposit. If the payment gets declined due to insufficient funds on the credit card, agent can cancel the booking without any prior notice.

 

10. MODIFICATION AND EXTENSION OF RESERVATION

Article 13

Changes in reservation can be made ​​only through the support application in the reservation system, at which the agent cannot guarantee that the changes will be processed.

Changes cannot be accepted and carried out after the vehicle has already been acquired.
The agent is not obliged to reimburse the money to the user in the event of early completion of car rental service.

Extension of car rental service (a date which is beyond the date framework on the voucher) may only be conducted with a selected car rental service provider who shall also account for the extension.

 

11. CONFIRMATION AND RESERVATION

Article 14

In the name of a selected car rental service provider, the reservation system will issue a confirmation for each reservation, whereby the agent does not bind itself that the confirmation shall include information on the costs of additional services, local charges and costs charged by the service provider, or on additional services the user may request directly at the time of vehicle acquisition.

The agent recommends that the user checks any information regarding reservations (country, location, rental period). Noting discrepancies, the user must immediately perform changes through the reservation system, or through the agent’s client center where the user must provide correct contact detail changes or other corrections.

The agent recommends that the user reads and reviews all rental terms and conditions of car rental service provider (available in the second step of reservation process in the reservation system, when selecting vehicle type, which may occasionally change without prior notice).

Car rental service provider will execute the user’s reservation only upon receiving confirmation of vehicle reservation. The reservation number, obtained by the user upon confirming reservation serves as a reference number for all further communication with the agent (questions, reservation changes, cancellation).

12. CANCELLATION

Article 15

In case of reservation cancellation performed by the user in the manner prescribed, within more than 48 hours before the vehicle acquisition time, the user is entitled to recover all costs of rental service, other than administrative costs (cost of card transaction processing, administrative costs, exchange rate variations and any other costs associated with the reservation process).

In case of cancellation within less than 48 hours before the vehicle acquisition time, the user is not entitled to reimbursement of any rental service costs. In case the car rental service was prepaid in its total amount, the agent shall retain the amount equal to the price of a 3-day rental service and the non-recoverable cost of card transaction processing, cancellation protection and Excess Refund fee.

Cancellation may be effected only through the reservation system and not with the selected car rental service provider.

The cancellation of reservation means that the user is cancelling also any additional services that the user has reserved through the reservation system.

In the event of a cancellation or change in the reservation, the agent shall not be liable for any pecuniary loss resulting from changes in the monetary exchange rate during the time between the original reservation and the subsequent change or cancellation of reservation.

13. CANCELLATION PROTECTION

 

Article 16

The Cancellation Protection is a product that guarantees you a full refund of the deposit made for the vehicle booked with Vehicle Rent (amount paid for the cancellation protection, Excess refound option and for the credit card fee is excluded from the amount being refunded). The cost for Cancellation Protection is 0,80 EUR per day. Cancellation protection covers only a refund of deposit amount paid at the time of the reservation and NOT the amount paid for Excess Refund. In case of no show or non-receipt of the vehicle due to insufficient documentation, we cannot refund any amount.

14. VEHICLE RENT EXCESS REFUND OPTION

 

Article 17

Vehicle Rent Excess Refund Option is an optional product where, when purchased on our web at the time of the reservation being made, you will be reimbursed for excess paid to our partner (rent a car) for any accidental damage made at the time of your rental. You will be also reimbursed for excess paid to our partner in case of theft of rented vehicle.

The Vehicle Rent Refund Option is an optional product that is handled by Vehicle Rent directly and is not a subject of any kind of insurance.

EXCLUSIONS to Vehicle Rent Excess Refund Option:

• For any damage caused by driver due to: being under influence of alcohol, drugs or any other substance, using handbrake incorrectly, burned clutch, traffic violations, wrong type of fuel, lack of oil, lack of cooling fluid, gross negligence or intent.
• When the driver is not authorized to drive the vehicle: not named on the rental agreement, do not have valid driver’s license, not allowed to drive due medical prescription.
• When not respecting car rental terms & conditions.
• For any damage caused to interior, wheels, tires, underside, clutch, engine, gearbox, oil pan, roof of the vehicle.
• When vehicle has been operated out of marked asphalt roads or been driven off-road, on unpaved road.
• When vehicle has been driven in unauthorized areas, countries.
• When any fraudulent, dishonest or/and criminal act has been committed by the driver or/and passengers.
• When damages occur while parking or in a parking facility.
• When vehicle is stolen due to the loss of keys or/and documents of the vehicle.
• When personal belongings are stolen from the interior.
• When parts of vehicle are stolen.
• From the refund also any towing fees, extra costs for taxis, administrative fees of car rental supplier, overnight accommodation, public transport, additional rental car, etc. are excluded.
• When vehicle is not returned to a car hire company employee and/or within the designated office operating hours.

ACCIDENT PROCEDURE:

• In the event of an accident, theft of the vehicle, new damage discovered on rented vehicle, details must be reported to the partner in shortest time possible, latest within 24 hours.
• In the event of accident an accident form must be completed.
• In event of theft the police must be contacted immediately to file a report, where keys and car documents should be hand out.
• In event of an accident involving 3rd party, the police must be contacted immediately to file a report. If damages are caused by unknown/parking/etc. a police report must be filed within 24 hours in the city of the incident. All 3rd party details should be collected.

PROCEDURE FOR RECLAIMING EXCESS:

• Gather all documentation from your rental and incident: rental agreement, final invoice, check-out/check-in Form, police report, repair estimate/bill, credit card statement showing supplier charges, any photos, 3rd party details.
• Send Excess refund request with full documentation to customerservice@vehicle-rent.com and reference your Vehicle-rent reservation number.
• The request must be filed in within 30 days of returning the vehicle.
• Please note that if there is any document missing in filled documentation Vehicle Rent can not process your request properly and therefore your request can get declined.

15. PRICING

Article 18

The exchange rate of foreign currencies, which the agent uses to display prices in foreign currencies are constantly updated. Foreign currency exchange rate used by the company managing the user's credit card may vary.

The agent is not responsible for any difference between the indicated price and the amount charged on the user’s credit card as a result of the currency exchange rate used by the company managing the user’s credit card.

16. DISCOUNT SCHEME

 

Article 19

Every customer is entitled to 5% discount for every booking they make. The discount is calculated already in the price in basic display in first step as well as in any special offer display. In addition customer as registered member of Vehicle Rent Loyalty club can gain additional discount. Every time when customer is logged into Vehicle Rent web site as a member, can gain discount by using discount points that were collected on members account. Every 10 discount points values as 1 EUR discount. Discount points can be collected as follows:

1. with every finalized booking as a logged in user, user gets points in amount of 1% of selling vehicle price (excluding any extras or additional options)
2. by writing a review as a logged in user, user collects 15 points
3. by inviting a friend from users profile, user collects 10 points

Points are being summed up every timeuser collects new points.

Collected discount points can be used by customer only when customer is logged into www.vehicle-rent.com as a user. Collected discount can be used for any booking made in maximum amount that is different for every car (the maximum amount of discount is based on booking value, car, location, commission...). Every time when user use some discount points, those points are being taken of the total sum of collected points in user account. If user is inactive for more than 1 (one) year, 90 percent of collected points gets erased and 10 percent of points remains on users account.

17. APPEAL PROCEDURE

Article 20

The appeal may be submitted in writing via the website www.vehicle-rent.com within 8 days from the date of returning the vehicle. An appeal received after this period will not be addressed.

The agent will forward the user appeal in response to the selected car rental vehicle provider. After receiving a reply from the latter, it will be sent to the user for information.

18. DISCLAIMER

Article 21

The user agrees that in the event of a breach of obligations under Article 10 of the General Terms and Conditions, the agent may, without notice, terminate the contractual relationship with the user. The agent performs the cancellation by notifying the user by e - mail.

19. CHANGES IN GENERAL TERMS AND CONDITIONS

Article 22

The agent may change and / or supplement these General Terms and Conditions, on which the user will be informed on the website www.vehicle-rent.com or on the reservation system.

The user who does not agree with the changes and / or additions to the general terms and conditions must cancel reservations within 3 days from the day before the proposed effective date of the modified and / or supplemented general terms and conditions, otherwise it is considered that he/she agrees with the changes or additions to the general terms and conditions. The same applies to changes or additions in car rental service prices.

20. TEMPORARY AND FINAL PROVISIONS

Article 23

Any disputes or disagreements in these General Terms and Conditions or in connection with their use will be resolved by the user and the agent amicably, otherwise they will be resolved at the competent court in Ljubljana.

The section headings in these general terms and conditions are inserted solely for the purpose of transparency and have no influence on the content and interpretation of individual provisions or the contract as a whole.

These general terms and conditions have been in force since 2011 and are published on internet site www.vehicle-rent.com.

Ljubljana, 25.1.2014

MODICUS Ltd.